Returns & Exchanges
We want you to love your morning ritual, which is why we offer a 30-day satisfaction guarantee on your first order. If MUD\WTR isn't for you, we'll make it right with a return or exchange.
Check Eligibility
Ensure your return request is initiated within 30 days of delivery and applies to your initial purchase of a starter kit or individual tin.
Contact Support
Reach out to our customer experience team via our portal with your order number to receive a prepaid shipping label and return authorization.
Pack and Ship
Securely package the items in their original container if possible and drop off the package at any authorized carrier location using the provided label.
Receive Refund
Once your return is received at our warehouse, we will process your refund to the original payment method, typically appearing within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing